1. Check the Extension Installation
Step | What to Do | Tip |
Installed? | Make sure the Inbox Chrome extension is installed from the Chrome Web Store | Missing it? Install or reinstall it |
Correct account? | Verify you’re logged into the right X account when connecting | Using multiple accounts? Double-check which one is linked |
Floating icon visible? | Look for the Inbox floating icon on X.com | If it’s missing, reinstall the extension |
2. Connect your X Account
Step | What to Do | Tip |
Link account | Click the Inbox floating icon → select your account → click Link | Make sure initial setup is completed |
Reconnect if needed | If syncing fails, go to Linked Accounts → disconnect & reconnect | Re-authenticate if the connection dropped |
3. Browser Quick Fixes
Step | What to Do | Tip |
Restart browser
| Close and reopen your browser completely
| Helps refresh the extension and sync process |
Wait for syncing | Small inboxes (<100 contacts) sync instantly, large inboxes may take hours | No need to keep the browser open—sync happens in the cloud |
4. XChat Pin (Encrypted Messages)
Step | What To Do | Tip |
Enter PIN | If using XChat, input your XChat PIN | Without it, encrypted messages won’t sync |
5. Sync Expectations & Notes
Small inboxes: instant sync
Large inboxes: may take several hours
Older encrypted messages may not show due to X updates, but new messages sync normally
Need Assistance?
If syncing still doesn’t work, or you see errors, our support team is ready to help. Reach out anytime, and we’ll get your inbox fully synced!