If you’d like to export your leads from InboxApp (formerly TweetDM) — for backup, reporting, import elsewhere, or analysis — it’s easy. This guide shows you how.
Before you start
You must have Admin or Export permission in your InboxApp workspace.
Decide whether you want to export all leads or a filtered subset (by date, status, tag, inbox, owner, etc.). Filtering first helps you export only the leads you need.
Open the Leads (or Contacts) page
Log in and go to the left-hand menu → Leads (or whichever page shows your full lead list).
Apply filters (optional but recommended)
Use the filter bar or search to narrow down leads by date range, status, tag, source, inbox, owner, or custom field.
Confirm that the list displays the leads you want to export.
Select leads (optional)
If you want to export only certain leads: check the boxes next to them.
If you want all the filtered leads: use the top checkbox or “Select all” option.
Click the “Export” button
On the leads table toolbar (or inside the more-actions menu, depending on your layout), find and click Export.
Wait for the export to complete
For small datasets it should download immediately.
For large exports, InboxApp may prepare the file in the background — check your notifications menu or email (if enabled).
Download your file
If download doesn’t start automatically, go to Notifications → Exports (or equivalent) and click the export to download.
Open and verify your data
Open the file in Excel, Google Sheets, or another spreadsheet tool.
Confirm that all expected columns are present, dates are correct, and that custom fields are included.
Troubleshooting & FAQs
I don't see an expert button
→ You may lack sufficient permissions. Request “Admin” or “Export” access from your workspace admin.
Custom fields are missing in the export.
→ Make sure to select them in the export options before generating the file.
The export file is too large or fails.
→ Try exporting in smaller batches — use filters (date range, status, owner) or split into segments.
Dates or special fields look wrong in Excel/Sheets.
→ Ensure your spreadsheet parses dates in the correct format (e.g. YYYY-MM-DD) or adjust column formatting manually.
Related Topics
Importing leads via CSV — see Importing Leads to Inbox (formerly TweetDM) from a CSV File
Need additional help? You can check out our Help Center articles or reach out to our Customer Support team!